Returns & Exchanges

At Bates Nut Farm, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. If you are not happy with your order, items may be returned within 30 days of receipt for a full refund or exchange.

1

Contact Support

Email our customer service team with your order number and details about the item you wish to return to receive a Return Authorization.

2

Prepare Package

Securely pack the items in their original packaging, ensuring that all seals on food products remain intact for safety and health compliance.

3

Ship Item

Affix the provided return label or ship the package via your preferred carrier to our farm headquarters in Valley Center, California.

4

Receive Refund

Once your return is inspected and processed, we will issue a credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing